Payment Terms and Refund Policy
It is the sole responsibility of the user enrolling into a Program to check the accuracy of, and evaluate the suitability and relevance of, the Program elected. The enrolment into a Program is non-transferable.
To make payment for any Program or to purchase any services or products offered by Educhisel through the Platform, you must have internet access and a current valid accepted payment method as indicated during sign-up (“Payment Method”). Educhisel does not store any of your credit card information or such other information restricted by the Reserve Bank of India (RBI) for processing payment and has partnered with payment gateways for the payment towards the services. By using a third-party payment provider, you agree to abide by the terms of such a payment provider. You agree that in case Educhisel’s third-party payment provider stores any such information, Educhisel will not be responsible for such storage, and it will be solely at your discretion to allow the third party to store such information. Any loss of such information or any loss incurred by you due to the usage of such information will be solely a loss incurred by you, and Educhisel is in no way liable for any such losses and is neither responsible to reimburse / make good such losses in any manner whatsoever. You also agree to pay the applicable fees for the payments made through the Platform.
Educhisel or its representatives will not ask for OTP or other authentication related information for any purpose, and we urge you to be cautious while making payments and during financial transactions.
At Educhisel, we strive to provide the best learning experience and ensure that our students have uninterrupted access to the courses they purchase. However, we understand that there may be situations where payment-related issues arise. Please carefully read our refund policy below:
- Non-Refundable Policy
Once a course has been purchased, we do not provide refunds unless it meets specific criteria (as detailed below). We encourage you to review all course details thoroughly before making a purchase. - Double Payment
In the event that a double payment has been made for the same course, we will process a full refund for the additional payment. To initiate a refund for double payments, students must provide proof of both transactions. Upon verification, the refund will be processed within 7-10 business days. - Payment Issues
If your payment is stuck, failed, or the course has not been activated in your profile after a successful transaction, please notify us immediately. We will reactivate your course promptly without any additional charges, once the payment status is verified. - Course Access Reactivation
In the case of any technical or payment-related issues where the course is not showing up in your account, reactivation of the course will be our priority. Refunds will not be provided in such cases unless double payment has occurred. - Contact for Support
If you have any concerns or encounter issues with your payment or course access, feel free to contact our support team at:- Email: support@educhisel.com
- Phone: +91 94870 94876
By purchasing a course on Educhisel, you agree to the terms of this refund policy.Use of Programs
Educhisel reserves the right to cancel or reschedule any Program or live lectures/webinars, or to alter, modify or rearrange the schedule of topics, as well as the point value or weight of assignments, tests, quizzes, exams, projects and other such evaluations of progress. You also understand that Educhisel, at its sole discretion, may limit, suspend, or terminate your use of the Platform or Programs and/or all Educhisel-provided services related to the Programs, such as access to Educhisel coaches or support services, evaluation services, or certifications. You also understand that Educhisel may modify or discontinue all services related to its Programs at its sole discretion. You agree that Educhisel shall not be liable to you or to any third party for any such modification, suspension or discontinuance. Nothing in these Terms shall be construed to obligate Educhisel to maintain and support the Platform or Programs or any part or portion thereof or any associated services.
You agree that Educhisel shall be under no liability whatsoever to you in the event of non-availability of the Platform or any portion thereof occasioned by Act of God, war, disease, revolution, epidemic, riot, civil commotion, strike, lockout, flood, fire, satellite failure, failure of any public utility, man-made disaster or any other cause whatsoever beyond the control of Educhisel.
Subject to the applicable refund policy, if you no longer wish to use any program, you may terminate your participation by giving a prior notice to Educhisel. Participants of Educhisel online live lectures and webinars shall be provided access to such classes via email. You agree not to share such access with any third party. If you are unable to attend an online live lecture/webinar, please provide Educhisel with prior intimation regarding this.
You shall be exclusively responsible for obtaining and maintaining any equipment or ancillary services needed to connect to, access, receive or use the Platform, including, without limitation, hardware devices, software, and other internet, wireless, broadband, phone and/or other mobile communication device connection services. You shall be exclusively responsible for ensuring that such equipment or ancillary services are compatible with the Platform, and you shall be responsible for all charges incurred in connection with the use of the Platform and Program in connection with all such equipment and ancillary services.
Need help?
Contact us at support@educhisel.com for questions related to refunds and returns.